Frequently Asked Questions
Everything you need to know about shopping with Goldencollections-UAE
What are the shipping costs and delivery times within the UAE?
We offer standard delivery across all emirates within 2-3 business days. Shipping is free for orders over 200 AED, while a flat rate of 20 AED applies to smaller orders.
What is your return and exchange policy?
You can return or exchange any unused item in its original packaging within 14 days of delivery. Please contact our support team to initiate the process.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for orders delivered within the UAE.
Are the products on Goldencollections-UAE authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors or manufacturers.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your shipment's progress in real-time.
Do you offer international shipping outside of the UAE?
Currently, we primarily serve customers within the UAE. However, for specific international requests, please reach out to our customer service team for a custom shipping quote.